The service desk your customers already know how to use. No app to install, no portal to learn.
Every answer comes from your documents
Load your FAQs, policies, and guides. The assistant retrieves the right passage, answers in plain language, and attaches the source. When it is not confident, it brings in your team.
- Sources cited on every answer
- No general-internet guessing
- Low confidence means human handoff, automatically
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Horizon Insurance
online
From question to paid order without leaving WhatsApp
Products, quantities, secure payment links, and automatic delivery of what was bought — the whole purchase happens inside the conversation, with a receipt at the end.
- Guided step-by-step purchase flows
- Secure checkout links from your own payment account
- Delivery and receipt land in the same thread
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Prime Checkers
online
A person is always one word away
Customers can ask for a human at any time, and the assistant steps aside the moment your team takes over. Nothing important is ever locked behind the bot.
- Reply HELP to reach your team instantly
- The assistant goes quiet while an agent owns the chat
- Complaints and sensitive topics route to people by default
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Horizon Insurance
online